Return Policy
Last Updated: September , 2026
You may return unused, undamaged jewelry products within 30 calendar days after you receive your package. All items must be returned in original packaging, with tags intact.
Return Address: Shop 1, 3rd Floor, No.15, Liaoyuan Yuefu Zone 5, Yongfeng Sub-district, Hanyang District, Wuhan City, Hubei Province, China (-148)
Return Steps:
- Email our support team at support@butterdealfly.com to submit your return request within 30 days of delivery. Please provide your order number and photos of the item.
- Wait for our approval and return instructions before sending items back.
- Buyers are responsible for return shipping cost unless the item arrives broken, defective or wrong item is shipped.
- Refund will be processed to your original payment method after we receive and inspect the returned goods. Refund processing takes 5–10 business days.
Exclusions: Personalized items and heavily worn items cannot be returned.